Services & Support

Customer satisfaction is guaranteed by the high quality services that we provide, together with our software solutions. A capable and experienced team of managers, technicians and collaborators/consultants, organizes and supports your company providing their accumulated knowledge and leading you to the desired results.

On line support
ATLAS Frequently Asked Questions (FAQ) to quickly find answers of frequently asked questions that ERGON IRIS gathered from working with hundreds of user applications.
ATLAS Version History to find the improvements and changes in each version of the program.
Discussion groups to use the open forum that will give you the opportunity of direct communicating ERGON IRIS and other users of our applications, to exchange expertise and quickly find answers to your concerns regarding the use and exploitation of ERGON IRIS systems.
Download information material, demos and ServicePacks.
support@iris.gr email support for an immediate response from our team.

Consulting & Configuration

We assist customers in the selection of the most suitable information system, according to their present and future needs. Exploiting our software unique features, flexibility and high level of customization, we develop, in collaboration with our customers, the optimal software solution that meets their specific requirements.

Installation & Data Migration

We undertake :

database installation
software installation
develop special programs/scripts to transfer data from other existing applications

Training

ERGON IRIS undertakes the analytic training of customer's users on the system's overall philosophy, methodologies and functionality.

Documentation

Our applications are fully documented (on line help, detailed manuals).

Technical Support

Apart from the excellence of our products, we emphasize on after-sales support services. We understand that customers need more than the best software, that's why we provide our know-how in order to organize, support and offer optimal solutions to specific needs.

Maintenance

ERGON IRIS constantly upgrades its products, in order to cover mandatory changes required by the law, to maintain their technology excellency, or by adding new features and improvements to better meet customers needs. The annual maintenance agreement provides:

software upgrades / updates
privilege of participation in proposals for improvement and additions that ERGON IRIS collects from customers/users, evaluates, selects and implements,
priority to support services
free support services (phone, remote, email) for issues not covered by manual (up to 1 hour / two months)
special discount on other support services (additional training, technical support, etc.)

Seminars Training / information

ERGON IRIS, in collaboration with expert consultants, organizes and implements training seminars, aiming in customer's better comprehension and exploitation of our products.

Sections

Services & Support

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